Assembly Park | Plano, Texas
About the Role
Your primary focus is to have an experience focused, customer-facing outlook to Operations, with a secondary responsibility for assisting with strategic onsite and offsite Marketing.
Community Managers are integral to the user experience, sales performance and operational excellence of our property
The Community Manager will have unique characteristics rooted in Hospitality, Operations, and Marketing, while also capably administering policies, procedures and programs
Key Responsibilities
Operations
Represent the project and Triten Property Management to tenants and visitors by maintaining the highest levels of customer service and professionalism
Provide an uncompromising initial user experience by ensuring clean common and lounge area at all times
Ensure property tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of tenant experience
Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
Address day-to-day landlord issues including coordinating and managing building access as necessary
Oversee the daily ordering and receipt of product from vendors
Prepare property expense reports and budgets for Property Management review including but not limited to AR/AP, invoicing, monthly financials, lease admin
Organize the move-in and move-out schedules to minimize tenant issues
Conduct periodic review and revision of base building documents
Support the Property Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location
Assist third-party leasing teams with suite entries and meeting room requests
Marketing
Support Marketing with on-site promotional campaigns and advertising
Support and aid in development of the property’s social platforms
Keep event calendar up-to-date on multiple platforms
Be the Point of Contact for vendors when holding on-site events and programs
Support the planning and supervision of onsite programming and events based on operational and tenant needs and requests
Connect with local organizations and attend networking events to promote M-K-T to the community
Enforce rules and regulations regarding on-site photography and photoshoots
Hospitality
Develop relationships with tenants and proactively gather information on their needs to identify services that could help them achieve their goals and needs
Identify and execute opportunities to connect tenants with each other
Ensure a gracious arrival experience for all tenants and guests while maintaining the necessary level of building security
Recommend best practices to the Property Manager for the benefit of the property and ownership related to tenant and visitor experience, sales, hospitality, operations, events, and training
Experience & Requirements
2+ years’ experience in operations, ideally in hospitality or retail (ideally in addition to prior events and/or marketing experience)
Financial literacy and business operations experience a plus • Excellent interpersonal and networking skills
Strong verbal and written communication skills • Strong organization skills with the ability to multitask projects through from start to finish