Community Manager, M-K-T

About the Role

Your primary focus is to have an experience focused, customer-facing outlook to Operations, with a secondary responsibility for assisting with strategic onsite and offsite Marketing.

Community Managers are integral to the user experience, sales performance and operational excellence of our property

The Community Manager will have unique characteristics rooted in Hospitality, Operations, and Marketing, while also capably administering policies, procedures and programs


Key Responsibilities

Operations

Represent the project and Triten Property Management to tenants and visitors by maintaining the highest levels of customer service and professionalism

Provide an uncompromising initial user experience by ensuring clean common and lounge area at all times

Ensure property tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of tenant experience

Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required

Address day-to-day landlord issues including coordinating and managing building access as necessary

Oversee the daily ordering and receipt of product from vendors

Prepare property expense reports and budgets for Property Management review including but not limited to AR/AP, invoicing, monthly financials, lease admin

Organize the move-in and move-out schedules to minimize tenant issues

Conduct periodic review and revision of base building documents

Support the Property Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location

Marketing

Support Marketing with on-site promotional campaigns and advertising

Support and aid in development of the property’s social platforms

Keep event calendar up to date on multiple platforms

Be the Point of Contact for vendors when holding on-site events and programs

Support the planning and supervision of onsite programming and events based on operational and tenant needs and requests

Connect with local organizations and attend networking events to promote M-K-T to the community

Enforce rules and regulations regarding on-site photography and photoshoots

Hospitality

Develop relationships with tenants and proactively gather information on their needs to identify services that could help them achieve their goals and needs

Identify and execute opportunities to connect tenants with each other

Ensure a gracious arrival experience for all tenants and guests while maintaining the necessary level of building security

Recommend best practices to your Property Manager for the benefit of the property and ownership related to tenant and visitor experience, sales, hospitality, operations, events, and training

Experience & Requirements

2+ years’ experience in operations, ideally in hospitality or retail (ideally in addition to prior events and/or marketing experience)

Financial literacy and business operations experience a plus

Excellent interpersonal and networking skills

Strong verbal and written communication skills

Strong organization skills with the ability to multitask projects through from start to finish